My photo is sideways or upside down. How do I fix it?

Short answer: This is usually caused by hidden photo orientation data, not a problem with your file.

What’s happening

Some devices save photos with orientation information (called metadata) instead of rotating the image itself. A photo may look correct on your device, but once it’s uploaded, that hidden data can cause it to appear sideways or upside down.

Your photo hasn’t been damaged — it just needs to be saved in a different way.


How to fix it

1. Open the original photo in a photo editing program or Preview on your computer.

2. Rotate the image 360° until it once again appears right-side up.

3. Save the image as a new file.

4. Upload the newly saved file to your cookbook.

This usually resolves the issue right away.


When to contact support

If the photo still appears incorrectly after following these steps, please contact us through the Help Desk and we’ll be happy to help.