Why are my photos missing when I Iog in and am working on my book?

tldr: If your photos aren't showing up within your book when you log into your account, refresh the page and they should re-load.

Sometimes, to ensure things runs as quickly as possible, the program will forgo loading every image on every page. This means that instead of seeing your images, you'll see a blank space with a small 'trash' icon at the center of it. Simply refresh your browser to re-load the images. 

The same is true for a Preview that downloads without its photos -- go back, refresh your browser, and try re-downloading the Preview.

If, when you download the Preview and your images are still missing, contact us at [e-mail] and we'll get the problem sorted out for you.